Information Yes Hearing Collects
Yes Hearing collect all the information that you provide to us, both online and offline. Examples of personal information we collect includes, but is not limited to, your name, address, phone number, email address, date of birth, credit card information, health information, including any photographs, images, or forms that you provide to Yes Hearing, and other personally identifiable information (collectively known as the “Personal Information”). If you contact us by email, we will keep a record of your contact information and correspondence. We reserve the right to use your email or any other personally identifiable information that you provide to use to respond to you and to send you marketing materials for our products and services. We will not share your information with outside parties who wish to market other products and services to you.
Yes Hearing also receives and collects information from our third party affiliates, including but not limited to, hearing instrument specialists, hearing aid dispensers, hearing aid manufacturers, and audiologists, about your referral, treatment options and audiogram results.
Yes Hearing also collects information from visitors and users to its site, including but not limited to IP addresses, browser types, location information and operating system used.
Use of Information
Yes Hearing may use your Personal Information to provide and to communicate with and about you to audiologists or hearing aid dispensers or any of our care specialists that treat or interact with you. We may transfer this Personal Information to our hearing aid manufacturers in order to process orders for hearing aids and administer payments, as well as to your health care providers, or other persons or entities working on your behalf. Yes Hearing may also transfer this Personal Information, as well as other information collected on its site, to outside contractors, auditors, consultants, or any other party engaged by Yes Hearing to assist in providing financial or operational activities and support on Yes Hearing’s behalf, including technical and processing services and analysis of our site’s performance.
We may use your personal information to send communications to you in relation to the services provided by Yes hearing. Yes Hearing may also be in contact with you with regards to completing surveys or research questionnaires related to your opinion of current or future services that may be offered. However you have the right to opt out of such communications.
Yes Hearing does not sell, trade, rent or share your identifying information (including your email address) with third parties unless we receive your permission, or we are required to do so by law, or we have a good faith belief that such disclosure is necessary to comply with a current judicial proceeding, a court order, a legal process served on Yes Hearing or to resolve any potential fraud or perceived irregularity in any audits of the accuracy of any documentation or information submitted to Yes Hearing by you or on your behalf, as deemed appropriate by Yes Hearing. Yes Hearing may be required or permitted by law to share your personal and protected health information under certain circumstances including reporting adverse reactions to certain items, product recalls, preventing disease and for health research purposes.
Yes Hearing is dedicated to maintaining the privacy of your individually identifiable health information. As part of our business, we may create records regarding the services we provide to you. We are required by law to maintain the confidentiality of health information that identifies you. We are also required by law to provide you with this notice of our legal duties and the privacy practices that we maintain in our practice concerning your Protected Health Information (PHI). Please find below more information on:
- How we may use and disclose your PHI
- Your privacy rights in your PHI
- Our obligations concerning the use and disclosure of your PHI.
This notice and its terms apply to all records containing your PHI that are created or retained by Yes Hearing. We may use and disclose your PHI in the following ways:
Treatment – Yes Hearing may use your PHI to identify the type of hearing aid which is best for you. We may ask for your test results (audiogram) for this purpose. People who work for or with Yes Hearing, including but not limited to audiologists and hearing care specialists, may use or disclose your PHI in order to assist others in your treatment. We may also disclose your PHI to others who may assist in your care, such as family members. We may also disclose your PHI to other health care providers related to your care.
Payment – Yes Hearing may use and disclose your PHI for the purposes of billing and collecting payment for the services and items you receive from us. This may include your health insurer, as well as other providers. We may also use your PHI to bill you directly for services and items. We may disclose your PHI to other health care providers and entities to assist in their billing efforts.
Operations – Yes Hearing may use and disclose your PHI to operate our business. Our business may use your PHI to evaluate the quality of care you receive from us, or to conduct cost-management and business planning activities for our practice. We may disclose your PHI to other health care providers and entities to assist in the health care operations.
Treatment – Yes Hearing may use and disclose your PHI to inform you of potential hearing aid options or alternatives.
Related benefits and services – Yes Hearing may use and disclose your PHI to inform you of health-related benefits or services that may be of interest to you.
Legal disclosures – When required to do so by federal, state or local law, Yes Hearing will use and disclose your PHI.
Public health risk – Yes Hearing may disclose your PHI to public health authorities that are authorized by law to collect information for the purpose of reporting problems with products, and notifying customers that the product they are using may have been recalled.
Health oversight – Yes Hearing may disclose your PHI to a health oversight agency for activities authorized by law, for example investigations, inspections, audits, surveys, licensure and other actions, legal proceedings or actions, or other activities necessary for government to monitor government programs, or compliance with laws and the healthcare system in general.
Law enforcement – We may release your PHI if asked to do so by a law enforcement official.
Your Rights Regarding Your PHI
You have certain rights regarding the PHI that we maintain about you, including:
Communications – You have the right to request that Yes Hearing communicate with you about your health and related issues in a particular manner or at a certain location. For example, you may ask that we contract you at home, rather than at work. In order to request a type of confidential communication, you must make a written request to Yes Hearing clearly expressing a preference for the method of contact, or the location where you wish to be contacted.
Restrictions – You have the right to request a restriction on our use or disclosure of your PHI for treatment, payment or health care operations. You also have the right that we restrict our disclose of your PHI to only certain individuals involved in your care or the payment for your care, such as family or friends. We are not required to agree to your request. However, if we do agree, we are bound by our agreement except with otherwise required by law, in an emergency, or when the information is necessary to treat you. Please call or email us to tell us what information you want restricted, to whom you want the restrictions to apply, and whether you are requesting a limit to our business’s use, disclosure or both.
Copies and Inspections – You have the right to inspect and obtain a copy of the PHI that may be used to make decisions about you, including patient medical records and billing records. You must submit your request in writing.
Amendment – You may ask us to amend your health information if you believe it is incorrect or incomplete, and may request an amendment as long as the information is kept by or for Yes Hearing. This request must be in writing, and we may deny your request if we consider it inaccurate or incomplete, not part of the PHI kept by or for the business, or not part of the PHI which you would be permitted to inspect or copy.
Accounting of Disclosures – You have the right to request an “accounting of disclosures”, which is a list of certain non-routine disclosures our practice has made of your PHI for purposes not related to treatment, payment or operations. The routine business practices use of your PHI by Yes Hearing is not required to be documented.
Paper copy – You have the right to receive a paper copy of our notice of privacy practices.
Complaints – You have the right to file a complaint if you feel your privacy rights have been violated. You may file a complaint with the Secretary of the Department of Health and Human Services, or with our practice.
Authorization – Yes Hearing will obtain your authorization for uses and disclosures that are not identified by this notice or permitted by applicable law. You may revoke any authorization you provide us regarding the use of your PHI.
Google Analytics is a software service offered by Google that tracks and reports website traffic. Google uses the data collected to monitor the use of our site and track future visits. This is shared with other Google services, and may be used by Google to personalize ads on its own advertising network. There is a Google Analytics opt-out browser add on, which will stop information from being shared with Google Analytics about visit activity.
We take the protection of customer data extremely seriously, including using third parties like Paypal to process payments in order to ensure a high degree of protection. However please be aware that no transfer of data over the internet is fully secure and we cannot ensure or guarantee the safe transfer of data.
Yes Hearing does not knowingly or specifically collect personal information from anyone under the age of 18. No person under the age of 18 is authorized to submit any information on our site. If you are under the age of 18 we request that you do not use our site of submit any information. If we realise that we do have information collected from anyone under the age of 18, we shall remove that information from our system’s database.
Links to Other Websites
Accessing your information
To request access to, to correct, or to delete any personal information that you have provided us, or to unsubscribe from any Yes Hearing communications please contact us at:
Email: [email protected]
Length of Time Holding Information
Yes Hearing may hold your personal information for as long as we deem reasonable or as long as required by law.
Email: [email protected]